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Frequently
asked questions pertaining to orders from 2Neat
Magazines
Want to
learn more about 2neat Magazines before ordering?
Visit our "About Us"
page to read about us, to see our extensive and
positive customer feedback from Ebay,
and to be amazed at the world-wide appeal of our
inventory. Too Neat! Join the crowd of happy customers!
Our content
changes continually - please bookmark our site and
check back frequently!
SPECIAL CASES :
What
are reasons to email prior to placing an order?
1. You have a question about an item, for example,
you need me to check that a magazine has the article
you seek.
2. You want more than
one copy of a single item in the same condition.
You can email first to verify availability, or go
ahead with your order, but please give us directions
in the COMMENTS box telling me what we should do if
we do not have as many copies as you want. For example,
shall we substitute copies in other conditions, refund
only for issues not available, or cancel the entire
order
May
I order more than one copy of a single date and condition?
Often we have only one copy of the magazines listed,
usually for "GOOD" copies, rarely for VG,
almost never for EXC or F or P. You can email first
to verify availability, or go ahead with your order,
but please give us directions in the COMMENTS box
telling me what we should do if we do not have as
many copies as you want. For example, shall we substitute
copies in other conditions, refund only for issues
not available, or cancel the entire order.
UNDERSTANDING THE 2NEAT
SITE :
What
does the RESERVED button mean? When you see
a reserved button, it means that the magazine is
not available.
In most cases, we are holding it on reserve pending
the arrival of a mailed payment.
Are
all the items on the website currently available?
Yes, each item with a simple "Buy It"
button should be available - we update our site
multiple times a day. Items with a
button are NOT available.
On rare occasions, two persons will order the same
item at the same time. Should that happen, we will
contact the second person with a refund and an apology.
I
cannot find what I need, what should I do?
Try the search feature on our search
hints page (on the INFO tab) or ask us.
It is an excellent idea to use the search feature
every time you visit. For example, a search
on "Colorado" will identify every
page on the site that has Colorado-related material
- some of it may occur in surprising places.
We have ONLY the magazines listed on the site.
How
is magazine condition described? The heaviest
sign of use (in any form) is almost always what
dictates the grade of the magazine and we place
a lot of weight on the condition of the cover.
Detailed definitions and condition information
here. Please ask if you need more. We guarantee
your satisfaction.
Which
condition grade is good enough for framing?
We encourage you to tell us if you wish to frame
the cover or an interior page, so that we may
select the issue most suited to your needs.
Frequently it will be possible to purchase a
less expensive issue when only one page or the
cover needs to be in very good condition. In
general, all EXC and VG issues have frameable
covers, but many of the G, F, and P issues have
frameable covers as well. Interior pages are
even more likely to be in good condition, but
rarely an inside page will have a tear or soil.
We do not consider the presence of an address
label to detract from framability.
Why
are some magazine descriptions longer than others?
The 2Neat magazines business is still growing.
Every time we add another shipment of magazines
to our site, we take time to type longer descriptions
for all new magazines as well as some of those
already listed. Eventually, each issue will have
a lengthy description. The length of the description
in no way represents the value of the issue -
all of the issues have many interesting features
and other pieces. All descriptions represent a
SAMPLE of the text, photos, and advertisements
in the issue, NOT the entire content. By the way,
if you see these exact descriptions on another
seller's page, please tell us and please
do not patronize that seller. Someone so unscrupulous
as to steal all of this hard work and months of
effort is not someone you should trust as an honest
business person.
ORDERING:
What
is the process of ordering from 2Neat Magazines?
1. Place
your order via the on-line order system and
click submit on the last page.
2. You will receive an
automatic order confirmation email almost instantly.
For persons who
pay via Paypal, the Paypal "payment sent"
email is your confirmation. If you do not receive
the automatic email, you may have entered your email
address incorrectly or your spam filter may have
caught the email by mistake. Please check your "deleted
emails" folder first. If it is not there, please
email us directly to verify that your order has
been received. Thank you.
3. If you have
paid by Credit Card or Paypal, your order will be
shipped within 24 hours (usually the same day it
is received).
4. If you have chosen to pay by check or money
order, we must receive your payment in $US within
10 days (14 days for international orders). Your
order will be shipped upon receipt of your payment..
Please mail payments Payable to : BRENDA WIARD,
146 West 6th Street, Salida, CO 81201.
5. We will
email you again when your order has been shipped.
I
paid by PAYPAL and the "ship to" information
I entered is gone!?
If you paid via PAYPAL, your "automatic
order confirmation email" will be the PAYPAL
"payment sent" email.
No worries, I
receive BOTH the PAYPAL "payment received"
email AND the full order form you filled out.
Thus, I do see any special messages and different
"ship to" addresses as entered on the order
form..
How
safe is it to order from 2Neat Magazines? 2Neat
Books and Magazines is proud to be a registered Colorado
Business, as well as a licensed MasterCard, Visa,
and American Express merchant, and a Paypal premier
member. The security of our entire system has been
verified by Security Metrics (see link on home page)
Online credit card payments are routed through a
secure server operated by the respected Trust Commerce
Company. The order system includes a nice choice of
shipping speeds and additional options to pay by Paypal,
check or money order. We welcome international customers!
Ask if you have questions.
Check out some of
the feedback from our other happy customers!
Read some of the comments from our 2Neat
customers or scan our more than 1,600
positive feedbacks on eBay (scroll down there
to see actual comments).
Why
doesn't the order form show the Secure Server lock?
If you follow through the ordering process, you will
see the Secure Server yellow lock when you get to
the page where you would enter credit card information.
This lock is in the lower right corner of the window
in most browsers, though sometimes in the upper tool
bar of the browser.
The ordering process consists of the
following pages:
1. Selecting a magazine by clicking Buy Now.
2. Entering state and shipping choice - click Continue..
3. Entering billing and shipping addresses - click
Continue.
4. Entering payment choice - click Continue.
5. If you chose "Pay
by Card" on page 4, the screen now shows the
Secure Lock and asks for credit card details.
Is
it neccessary to use the on-line ordering system to
place an order? YES,
please use the on-line ordering system for all orders.
You will have the choice to pay by credit card (AMEX,
Mastercard, or Visa) on our secure
server, Paypal, check or money order. All payments
should be in US Dollars.
What
are my choices for payment? You will have the
choice to pay by credit card (AMEX, Mastercard, or
Visa), Paypal, check or money order. All payments
should be in US Dollars. Your
Credit Card statement will show "2Neat Books"
as the business, it is our companion business. Mailed
payments should be Payable to : BRENDA WIARD, 146
West 6th Street, Salida, CO 81201.
How
quickly must I pay? If you are paying by credit
card or Paypal, your payment will be processed as
you order. If you are mailing payment to us, we must
receive it within ten days (14 days for orders outside
the USA).
What
if my credit card won't work on the 2Neat Magazines
site? The secure site has an automatic
Address Verification System that has trouble once
or twice a year with an international address. If
you are certain that all of the information you entered
is correct, but the credit card keeps being declined,
please email me directly - I can enter the information
by hand via another route. This
is not an option for US cards.
SHIPPING :
How
quickly will my order be shipped? We ship within
24 hours of receiving your payment. If you pay by
Credit Card or Paypal (any method except eCheck),
your order will be shipped within a day of when it
was placed. If you pay by Paypal eCheck or via mailed
check or money order, your order will be shipped when
we receive the payment. ** We will email you when
your order is shipped.
How
will my purchase be packed? We package professionally
: all magazines are in archival polypropylene storage
bags and are shipped in a stiff, flat, container,
so damage is not likely. Your name and address is
also inside the package. If a package is undeliverable,
it will be returned to us. Please open the box carefully
to avoid damaging the magazine with a razor knife.
What
are the shipping charges? When you click a
"Buy Now" to purchase a magazine, you are
transfered to the order form on the secure server.
On this page there is a box for Shipping
Options below the list of magazines you have
ordered. If you click on a shipping type and then
click "Recalculate"
at the bottom of the form, it will tell you the total
shipping for the order by that method. You can try
several different options by changing your shipping
choice and then clicking Recalculate.
The shipping values for the first magazine are below.
Additional magazines are a smaller increment.
USA Bound Printed Matter Mail (5-25 days) : $4.20
USA Priority Mail (3-8 days) : $7.20
USA Express (1-3 days) : $23.55
International Air (5-15 days) : $16.95
CANADA Air (5-15 days) : $9.95
Do
you ship outside of the United States? YES.
We are happy to ship internationally. All prices are
in United States dollars ($US). To check the total
in your currency, here is a link to a currency converter.
- XE.com Currency
Converter . Please do not ask us to falsify the
customs forms, thank you.
Are
you able to accommodate special shipping requests? YES.
We ship ONLY via
the USPS Postal Service. However, our online
order system has five different shipping choices,
including overnight (Express) shipping and international
shipping, and should have something to please
everyone.
INTERNATIONAL
SHIPPING : The "International AIR"
and "Canada AIR" shipping choice I have
listed means the package will come via the new
USPS "International First Class" which
is the same as the old "Air Mail Letter Post"
- which usually took 5-15 days.
If you need a FASTER International service
such as "International Priority 6-10 days"
or "International Express 3-5 days",
just ask - there will be an additional charge..
Surface
International Shipping is no longer available
from the US Postal Service.
OVERNIGHT
SHIPPING : Please note, overnight shipping
may take as long as three days to reach you depending
on your location, though most items are delivered
the next day. The Express truck leaves our town
at 1 p.m. (1300) Colorado time. All orders received
after that time go out the next day.
MISC.:
How
should I take care of my vintage magazine?
In general, these classic magazines are not fragile.
However, the following tips will help preserve your
magazine for years of enjoyment.
1. Continue to store the magazine in the acid-free,
archival-quality plastic bag in which it is shipped
to you.
2. Store the magazine flat in a dry place out of
direct sunlight.
3. Avoid pressing the magazine entirely flat when
open. It is better to allow the center to retain
the slight curve.
4. If the magazine has a slight odor when it arrives,
this can be eliminated by a few days of airing while
opened out..
5. Page edges, especially where the paper is tanned,
may be more brittle - handle page edges gently.
I
need an invoice, will one be sent? In most
cases, the automatic order confirmation email works
well as an invoice. If you need more than this,
please let us know.
A
special message for AOL users. AOL is more
likely than any other email server or internet provider
to arbitrarily block incoming emails. If you are
an AOL user and haven't heard from us in a timely
fashion, PLEASE email again and we will contact
you from a different email, a different web server,
or by telephone - whatever it takes. Most typically
we receive your emails, but ours to you vanish and
we have no idea that this is happening until you
let us know. If all else fails, you may try to reach
us by telephone : 719-539-6687 - Please ask for
Brenda. NOTE : I DO NOT
accept solicitations over the phone for the sales
of magazines. If
you have magazines to sell, please describe them
via email.
I
have magazines to sell, are you interested in purchasing
them? We
are purchasing only LOOK magazines in bulk from
1930-1959 now. We usually purchase LIFE magazines
in bulk, but our storage area is completely full
at this time. I make
an exception for issues with Climbing or Skiing
covers - I purchase those at any time. When
we are purchasing ... The magazines must be in Good
or better condition and must be intact (all pages
present, etc.) - please see the condition
page for more. We will need to know exactly
how many you have, the overall condition of your
magazines (e.g. all in Good condition, except two
in poor condition with water damage) and the approximate
years/ decades. We will also need you to email two
digital photos, one of the entire group (to prove
you have it) and one of a magazine in average condition.
Will
you scan something for me and email it? NO.
We are sorry, but we no longer have time for this
service..
Is
my satisfaction guaranteed? We guarantee
your satisfaction - if you have a problem, please
email us and we will do our best to fix it. We carefully
examine, grade, and store our magazines, but we
are human and a mistake is possible. We
do ask that you read our condition page carefully
before placing your order and ask any questions
prior to ordering. If you order a magazine
in Poor condition, we expect you to be happy with
a magazine in Poor condition. Should you feel that
we have incorrectly graded your magazine and are
unhappy with it because of that, you may return
it to us in the same condition within ten days for
a refund. Should this become necessary, please alert
us ahead of time. We cannot guarantee delivery dates,
sorry - that is in the hands of the US Postal Service.
Is
a return or exchange possible? We no longer
make exchanges or accept returns for "Wrong
Issue." Too many of our customers abused this
service to make copies or read articles, treating
us as if we were a lending library. If you need
to verify that the issue you ordered contains a
certain photo or article, please ask for this in
the comments section on the order form. Please note
: If we mailed you the wrong issue by mistake, we
are very happy to correct the problem.
What
is your privacy policy? We never share your
information with anyone. The only emails you will
receive from us will pertain directly to your order.
Is
Sales Tax applicable to my order?
If we are shipping to an address in the state
of Colorado (USA), a sales tax of 2.9% will be applied
to your order.
May
I use your magazine descriptions and photos?
This website and the content of the website are
protected by copyright - we do NOT grant permission
to reproduce our website content. It took us many
months to personally examine each magazine, select
items of interest, and type original descriptive
paragraphs for each issue. We also devoted considerable
time to photographing the magazines. We continue
to expand and enhance written descriptions and photographic
content. Both current and past variations on our
content are protected by copyright. We actively
watch eBay and the rest of the internet for infringing
uses of our material and also ask our customers
to alert us if they see this content in use elsewhere.
VARIATIONS
ON LIFE :
The
Original Life Magazine : The true FIRST "Life
Magazine" was a weekly humor publication known
for its cartoons, art, amusement, news, personalities,
sport, theater reviews, and more. It was published
from 1883 - November of 1936. For most of it's run,
it was a weekly magazine in small format, changing
to monthly just before the name "Life magazine"
was sold to the more common LIFE magazine. To read
more about the Orginal Life, visit this
page on our website.
Life
Magazine International Edition : These issues
were distributed in various countries other than
the US, typically in the UK, Europe and Asia. Each
biweekly issue contains selected content of international
interest from the previous two "regular"
Life Magazine issues. There is very little advertising
content, so these issues tend to be thinner. The
cover may be one of the previously published "regular"
Life covers or another photo relating to the international
stories featured in the issue. The International
Editions began as early as 1946 and as late as 1966.
International Editions are much less common than
the regular editions.
Life
Magazine Australian Edition : I have not
yet handled any of these to be able to compare them
to "regular" editions.
Life
en Español - Spanish Language Version :
These issues were published for distribution in
Mexico, Central and South America. The First Spanish
Language version of Life Magazine was published
in January of 1953. Spanish Language Editions are
much less common than the regular editions. An issue
from 1966 listed distribution countries as Argentina,
Bolivia, Brasil, Chile, Colombia, Costa Rica, Ecuador,
El Salvador, Espana, Guatemala, Honduras, Mexico,
Nicaragua, and others (hidden by label). Content
appears to be selected from at least two issues
of the English language version published a month
earlier, plus some new content of specifically hispanic
interest.
Brenda@Woodenski.com
or Info@2Neatmagazines.com
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